Fix Customer Communication Problems
Automated, fully editable communications that solve customer confusion before it starts – and protect your online reputation after every trip. GoFish.Rocks gives you a central communication hub that controls every single outgoing message: booking emails, refund emails, chargeback/decline notices, review requests, pre-boarding reminders, and everything in between.
Automated Customer Communication
- Pre-boarding alerts fire automatically at 24 hours and 2 hours before departure - dock location, parking, check-in time, what to bring - so 65 passengers aren't all calling the office the morning of the trip.
- Every outgoing message - confirmations, cancellations, reminders, receipts, review requests — is fully editable. Customers read your words, your policies, and your terms, not generic boilerplate from a software company.
- Post-trip review requests go to the entire manifest with one click. Happy customers route to Google. Unhappy customers route to a private feedback page - so you intercept bad reviews before they go public.
- Terms and conditions are enforced at checkout. No customer completes a booking without agreeing to your cancellation policy, your liability terms, and your refund rules. E-signatures are logged and reportable.
Customer Communication Hub
Every outgoing message. One place. Your words.
Customers who don’t know where to go, when to arrive, or what to bring call your phone, clog your inbox, and show up late – or worse, they don’t show up at all. The central communication hub solves this before it starts!
Every outgoing message - confirmations, cancellations, reminders, receipts, review requests - is managed from one dashboard.
SMS and email run in parallel. Customers who prefer text get text. Customers who prefer email get email. You control which channels fire for which message types.
SMS On/Off Controls let you disable text messaging for specific message types without touching the email flow.
All communication is logged per booking - you can see exactly what was sent, when it was sent, and to which customer.
Editable Email & SMS Templates
Your language. Your policies. Not boilerplate.
Most booking platforms send generic, uneditable confirmation emails that say nothing about your dock, your policies, or your operation. GoFish.Rocks gives you full control over every outgoing message – because your customers are reading your words, not ours.
Booking Confirmation Templates - fully editable, include your dock address, parking instructions, check-in time, and what to bring.
Cancellation Templates - include your refund policy, rescheduling options, and any specific instructions for your operation.
Move Booking Templates - notify customers when their booking has been moved to a different date or trip.
Booking Receipt Templates - post-payment confirmation with full trip details, ticket breakdown, and balance due at check-in.
Waiting List Templates - notify customers when they've been added to a waitlist and when a spot opens up.
Announcement Templates - send custom messages to the entire manifest for a specific trip (weather updates, dock changes, etc.).
Pre-Boarding Alerts
65 passengers. Zero phone calls the morning of the trip.
The pre-boarding alert system fires automatically at 24 hours and 2 hours before departure. Every passenger on the manifest gets the same message – dock location, parking, check-in time, what to bring – without anyone in your office touching a phone!
24-Hour Alert fires automatically the day before departure - dock location, parking, check-in time, and what to bring.
2-Hour Alert fires two hours before departure - a final reminder with the same critical information.
Both alerts are fully editable - your dock, your instructions, your language, not generic software copy.
Alerts fire to every passenger on the manifest - whether they booked online, by phone, or as a walk-up added at check-in.
Review Management
Happy customers go to Google. Unhappy ones come to you first.
Review request emails go to the entire manifest with one click - no manual outreach, no spreadsheet of email addresses.
Thumbs Up response routes the customer directly to your Google Business listing to leave a public review.
Thumbs Down response routes the customer to a private internal feedback page - you see the complaint before it goes anywhere public.
Internal Feedback Page captures the complaint, lets you respond, and gives you a chance to resolve it before it becomes a 1-star review.
Customer Communication Features
Every feature below is included at $1.50 per passenger. No add-ons, no tiers, with the exception of your banking credit card fees.
- Central Communication Hub
- Editable Email Templates
- Editable SMS Templates
- Pre-Boarding Alerts (24-Hour & 2-Hour)
- SMS On/Off Controls
- Booking Confirmation Templates
- Cancellation Templates
- Move Booking Templates
- Role Request & Agreement Templates
- Pre-Boarding Reminder Templates
- Booking Receipt Templates
- Terms & Conditions Templates
- Waiting List Templates
- Announcement Templates
- Waiting List System (First-Come Rebooking)
- Review System (Email Blasts)
- Thumbs Up Reviews
- Thumbs Down Reviews
- Google Review Redirect
- Internal Feedback Page
- Role / Release of Liability
- Ease Of Use
- Event Display Images
- Online Cut-Off Time
Stop chasing customers. Let the system do it.
Automated confirmations, reminders, and post-trip review routing — all running in the background while you run the operation.
- Automated confirmations: Booking confirmations sent instantly — no manual follow-up.
- Pre-trip reminders: Reduce no-shows with automated SMS and email reminders.
- Review routing: Post-trip, happy customers go to Google. Issues come to you first.
GoFish.Rocks helps you run your business your way — with no percentage fees. Fair, transparent, and built for operators.
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Or call us directly: (805) 871-0044